Suppose you're in the market for a set of over-the-ear headphones. A little poking around on Amazon and you land on the Modern Portable HiFi Elite Super 66.
On paper, it's a winner: pretty design, Bluetooth and corded connectivity, compelling price. And, hey, look at that: 5-star reviews almost across the board. Granted, there are just 18 of them (as of this writing), but they're all uniform in their praise. Gushing, in fact. That's good enough for you. Sold.
Except, hang on. Could a $66 set of headphones really compare favorably with $300 Beats? You know the old saying: If something sounds too good to be true, it probably is. And it's not uncommon for companies to stack the Amazon deck in their favor by posting (or soliciting) fake reviews.
I'm not saying that's the case here, not at all. (Indeed, I got some ears-on time with the Super 66 headphones and found them quite good overall.) However, I do know how easy it can be to just glance at a four- or five-star rating and think, "OK, must be good!" I also know I don't have the time to go digging into each and every reviewer's history to see if they're legit.
Fakespot analyzes Amazon user reviews to help you to determine if they're legit.
Photo by Screenshot by Rick Broida/CNET
Thankfully, there's Fakespot, a free site that analyzes Amazon product reviews to help you separate the wheat from the, well, fake. All you do is copy and paste the link to the product page, then click Analyze. (There's also a Chrome extension that makes it even simpler: Just click the Fakespot icon in your toolbar for instant analysis.)
In the case of the aforementioned headphones, Fakespot determined that 36 percent of the 18 reviews were of "low quality," meaning reviewers were determined to have written other reviews about the same company, written only overwhelmingly positive reviews, reviewed products without purchasing them or the like.
This is pretty compelling stuff, though as with the reviews themselves, it's always good to remember the grain of salt. I put Fakespot to work on the Solove Roco mobile charger, one of my favorite products in its class. It has a 4.3-star average from over 100 reviewers, yet Fakespot detected a whopping 75.4 percent low-quality reviews.
But I'm here to tell you: that's an awesome mobile charger. So although some of those reviews were solicited (a not-uncommon practice with many foreign-based vendors), that doesn't necessarily mean they're inaccurate.
Even so, I love the data Fakespot delivers, especially when it comes to newer products that have few reviews. This has definitely earned a spot on my bookmarks bar. Your thoughts?
I am starting to question whether Fakespot has been figured out by those who specialize in loading Amazon with dishonest reviews. Twice now I have pasted in an Amazon product page and seen that a Fakespot analysis had previously been run and the grade was D or F, then re-analyzed and found that with a disproportionately small number of more-recent additional reviews, the grade had gone to A. For this product, a record cleaning brush, at 64 reviews, 48.3% of those reviews had been determined to be of low quality. Now, at 81 reviews, the grade is A and less than 10% of the reviews are of low quality. This is not only highly unlikely but seemingly mathematically impossible. I hate to think that it would be a matter of time before predators would create algorithms to bypass Fakespot, but these are always cat-and-mouse matters and it may be time to be vigilant, and spread the word if you encounter the same thing.
@rmklein It's very likely that because the product has increased in popularity, it's been sold a lot more and started acquiring honest reviews. Did the average rating also drop?
On July 2 2016, I got two emails from Amazon thanking me for the two book reviews...In fact I had NOT written any of these reviews!!! I am very sure Amazon had generated these reviews on their own! So the fake reviews are not from any 3rd parties, but generated by Amazon themselves.
The two emails reached me exactly at the same time (7:12 AM) ... one book got a 5 star review and the other got a 1 star review ... all done by Amazon. So the recent USA today article stating that Amazon is going to crack down on fake reviews, is so off topic, because sadly it is Amazon themselves who are creating these fake reviews.
When I called Amazon...they gave me the run around, put me on hold several times and then they hung up!
Didn't realize this was a long-ago Rick recommendation. Neat, though still a little flawed, site.
That said, one quick change: "So although some of those reviews were solicited (a not-uncommon practice with many foreign-based vendors), that doesn't necessarily mean they're inaccurate."
Well, it kinda does. It doesn't mean the product's not decent, but those solicited reviews simply aren't authentic.
I just tried it and unfortunately wasn't successful with it. Perhaps it doesn't work on books? I actually tried it on one of my own books and it told me that one of them was fake!!!! I know it wasn't because it also says it's a genuine Amazon Verified Purchase and only gave me 4 stars!!
LOL! That Fakespot site is a load of patooty. I tried it on a part I needed that I bought on Amazon. I genuinely liked this item so much that I decided to write a review praising it. Fakespot had my review up saying its not authentic. The best way to gauge a product if it will meet your expectations is to go on multiple sites and message boards. Even asking Amazon for questions on the product. I found that so helpful when people actually reply and help out.
Uber is housing a fleet of self-driving cars in a downtown San Francisco parking garage.
Photo by James Martin/CNET
On a nondescript street in downtown San Francisco, an unremarkable parking garage with dusty walls and painted-over windows seems like an abandoned warehouse.
Inside, however, it's a very different scene.
Row upon row of shiny self-driving cars await their moment. At first glance, they look like regular dark-gray Volvo SUVs and white Ford sedans. But they're decked out with rectangular sci-fi contraptions on their roofs. The Uber logo is emblazoned across their doors.
The garage is where the ride-hailing service houses a fleet of autonomous cars for San Francisco. The company hasn't said anything about when the self-driving cars will hit the road in California, but passengers in the city can expect to dial up one of these futuristic Uber cars "very soon," according to a person familiar with the launch. Uber plans to let San Francisco customers begin using the technology and get accustomed to it in the very near future, the person said.
Uber made its name by pairing passengers with drivers via a phone app. Over the past six years, it's grown from small startup to multinational company with operations in more than 400 cities in 72 countries. Now, Uber is going a step further, venturing into robotics and artificial intelligence with autonomous vehicles. Some of its self-driving cars are already in service in Pennsylvania.
"We're at the very beginning stages of becoming a robotics company," Uber CEO Travis Kalanick said at the Vanity Fair Summit in San Francisco in October. "As we move toward the future, autonomy is a pretty critical thing for us. It's existential."
These self-driving Uber cars could soon be giving rides to passengers in San Francisco.
Photo by James Martin/CNET
Uber's self-driving cars, accompanied by a human driver, have been traveling on the streets of San Francisco for the last three to four months. The company has said the cars are being used solely to collect data for maps. Mapping streets is part of readying autonomous vehicles for the open road, so they can identify routes and learn to detect obstacles.
Uber isn't saying when it's going to roll out its self-driving cars to passengers in San Francisco. The company declined to comment for this story. But CNET has learned that Uber will officially launch the program on Wednesday; we also learned that Uber worked in partnership with Volvo to develop the self-driving cars.
As of September, Uber didn't have a permit to run autonomous cars in California. It's unclear if the Department of Motor Vehicles has since given the company a permit. The DMV didn't return requests for comment.
So far, Uber's self-driving cars are available in only one US city -- Pittsburgh. After 18 months of testing, the company launched a small fleet of autonomous vehicles in September in the city. Now when riders hail an Uber there, they have a chance of being picked up in a self-driving car that's accompanied by a "safety driver." Uber said it plans to have 100 self-driving cars in Pittsburgh by the end of the year.
Last week, Uber said it acquired New York-based artificial intelligence lab Geometric Intelligence and will soon launch its own Uber AI Labs. Geometric Intelligence's engineers reportedly specialize in machine learning and will help propel Uber's research in self-driving cars.
Interest and research in autonomous vehicles is a hot topic in the auto and tech industries. Automakers from Toyota to Ford to Volvo all have projects under way, and Silicon Valley giants like Google, Intel, Tesla Motors and Apple are also betting on the tech.
But self-driving cars could mean saying goodbye to drivers, who use their own cars to give Uber rides. While those drivers are important to the company's business model today, they have often caused headaches for Kalanick and his team. Some drivers have joined class action lawsuits demanding to be classified as employees, rather than independent contractors, and other drivers have protested against the company, demanding better pay and support.
Uber has said it doesn't plan to phase out drivers anytime soon. But with the company on the verge of launching a fleet of self-driving cars in San Francisco, that could change.
The scene down at Uber's garage is a busy one. A dozen Uber-branded autonomous vehicles line the street with their rooftop gear whirling away. Other self-driving cars, accompanied by a human or two, slowly roll in and out of the building.
Bahaddine, a full-time Uber driver not involved in the autonomous vehicle project who asked to be identified by just his first name, said Uber told drivers about its plans to launch self-driving Fords and Volvos in San Francisco. He's not too concerned, however, that robot cars will take his job.
"I'm not worried," Bahaddine said. "It's only 100 cars coming."
Updated at 3:25p.m. PT: Adds new information about launch timing and Volvo partnership.
These are self driving cars. NOT driverless cars. There is a difference. There is still a driver in the drivers seat, but he basically just sits there till he's needed. The cars will still need drivers to navigate construction zones and detours and accidents and unmapped areas, ect. These are not driverless cars.
@truhunk I just read an article about Austin, TX and the cars there ONLY have a green button. No drivers controls and they tested with a blind guy who survived. How he found the button, I'll never know. Those type of cars will be illegal even in California for awhile but so far no "Joe Citizen" can drive an AV in California either.
@Uncle_Lui I just read another article on Texas going "self-driving" and they actually tested it with a blind guy. It still mentioned that the main issues will be legality because most of the states won't allow it so they think it will still take years.
@Dannyprecise Probably because the reports I heard from commenters is that collision avoidance doesn't always work. One guy got into a collision and the dealer told him the system did not have enough time and we all know what happened when a Tesla driver decided to not pay attention. There's no guaranty any of this stuff works yet in regular traffic and then who takes responsibility? Insurance? The car maker? The owner? What happens when an AV hits a state border? Does the car pull over and stop if it is illegal to drive in the other state. Even Musk said that there will be regulatory issues.
The governments gave Uber a lot of breaks because it gave unemployed or underemployed drivers a chance to earn more money needed to survive. Soon, that argument for support of Uber will be eliminated and Uber can be regulated as any other taxi service (nothing unique or special).
@fred555A It gave Uber the opportunity to exploit people who can't even make a living wage driving and yeah Uber doesn't give a rats *$$ about people it employs
@fred555A I don't think they got ANY breaks. Most drivers are doing this in their SPARE time. The other Fred said it best. They are using some LOOPHOLES in the law. Even the head of Uber admitted that his company is operating illegally in places. Especially using the contactor card.
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